Client Journey

We’ve been working in partnership with Central since 2022 and have developed a great relationship with the Middlesbrough team. I cannot fault the work they put in to get the right candidates for our business. We are a fast growing company and have had to recruit quickly to meet the growing demands and Central have supported us every step of the way. The communication and information I receive from them is excellent. I could not recommend Central highly enough.

From the first interaction with Collette and the wider team, Central demonstrated professionalism and a deep understanding of our process and industry. They have a genuine commitment to finding the right fit for our needs and took the time to understand our company culture and values. The candidates are thoroughly vetted and aligned with our requirements. It’s rare to find a recruitment partner who truly feels like an extension of our team and that’s exactly what Central has become.

We’ve worked with Central Employment for over 12 years, and they continue to offer great value and reliable support in a constantly changing environment. Phil and Ben help us maintain a pool of staff through regular inductions, ensuring we can meet production demands. The staff they provide are treated ethically and with respect, and they are GLA registered, supporting us during customer audits when required. We have quarterly KPI meetings with them , allowing us to discuss plans, and we’ve never had supply issues – which as a production site is paramount.

Central came onboard during 2023 via recommendation, which says a lot. The team at Middlesbrough are second-to-none and are flexible to adapt to our changing needs – sometimes on a seemly weekly basis! After using other agencies that focus on numbers, it is refreshing to see that Central focus on making sure the fit is there. Follow-up is second to none and even after placement, Central stay in touch with both workers and the HR team to provide ongoing support.

Molly took over our account in early 2023 and quickly built a great relationship with the team. She took the time to understand our business, operation, and culture, ensuring the staff she provided were the right fit. Her proactive approach, including regular site visits, goes beyond just filling roles. Several staff have progressed within the business, including one into a supervisory role. We can always rely on Molly and Central, even at short notice.

It’s been a pleasure to work with Central. Molly has been brilliant – professional, responsive, and incredibly helpful every step of the way. She took the time to understand exactly what we needed and delivered reliable, high-quality staff who fit perfectly with our event team. Her ability to source staff at very short notice has been a godsend. She always checks in to make sure staff have arrived and are doing well. I’m looking forward to continuing to work with her and Central in the future.

I have worked with Ola at the Newcastle site now for some time. She always displays such a positive attitude, it’s a delight working with her. Her response time is fantastic and nearly always instantaneous. She can turnaround a negative situation into a positive one by arranging additional people on top of what is already agreed, swiftly and without issue. A joy to work with and an ambassador to the work she is employed, to do.

We have been extremely impressed with the service provided by Central, who have demonstrated a true understanding of our recruitment needs. Our account manager, Monika, takes the time to genuinely listen to our requirements, ensuring that every solution offered is tailored to our business. Since working with Central, we have been able to offer around 35 permanent placements thanks to the careful candidate selection and understanding of our business needs.

Central is a trusted partner of THOR, with a robust selection process, Central do all the hard work for us. Our account manager, Monika, is a talented consultant with excellent communication and is always available when needed.

Thank you to Central for the excellent service and support in supplying the additional labour we required. In terms of the calibre of the people provided, and the speed at which they have turned around inductions and dealt with any issues, the level of service from Central has been excellent.